At Heatslife.com, we take pride in delivering your orders securely, discreetly, and on time. Our goal is to provide you with a smooth and reliable shipping experience, no matter where you are.

1. Order Processing
• Orders are processed within 24–48 business hours after payment confirmation.
• Once your order is shipped, we will send you an email with a tracking number to track your package.

2. Shipping Services
• We ship worldwide using trusted postal and courier services.
• We currently offer delivery to the USA, Canada, the European Union, and CIS countries.

3. Delivery Time Estimates
• USA & Canada: 14–21 business days.
• Europe: 10–15 business days.
• Other regions: 12–20 business days.

Shipping times may be slightly affected by customs delays or local holidays, but we will keep you updated and assist you with any concerns.

4. Tracking Your Order
• All orders come with a tracking number.
• You can follow your order’s progress online at any time until it reaches your doorstep.

5. Discreet Packaging
• All shipments are sent in plain, unmarked packaging, ensuring complete privacy for our customers.
• No external references to tobacco or the contents of the package.

6. Delivery Assurance

For your peace of mind:
• We offer free reshipping if your package shows no movement for 30+ days.
• If reshipment is not possible, we will issue a full refund.
• Photos of your package can be provided on request.
• Our support team is here to answer any questions and offer assistance.

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Got any questions? Contact our support team — we’re happy to help.